TERMS & CONDITIONS

Ownership
All item(s) and equipment hired by the hirer is, and will remain, in the complete and sole ownership of the supplier Crates 2 Move. No item(s) or equipment can be transferred, offered for sale or hired, or sold in any circumstances from the hirer.

Hire Terms and Conditions
The supplier must collect all item(s) and equipment hired by the hirer on the due date. Extensions must be authorised prior to the collection date by giving at least 48 hours notice to Crates 2 Move by email or telephone.
If the hirer or an external removal company loses, steals or damages a crate or moving dolly, Crates 2 Move will charge the hirer a fee as a replacement cost as detailed below:
$40.00 per crate
$88.00 per moving dolly

Canceling of your Order / Change of Mind

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. If you change your mind or need to cancel your order  ( Prior to delivery or collection) there will be a $25 fee to cover the admin costs and bank / card fees. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Crates Handling & Care
Please take the time to read and comply with these guidelines.

Handling
Don’t sit or stand on lids
Don’t rest crates on their sides or up-side down
Don’t fill crates with dangerous, hazardous goods or liquids e.g. acids, solvents, paints, oils or fuels
Don’t write on crates – please use labels supplied
Don’t force the lids closed, make sure teeth interlock and fold them down gently
Don’t store hire equipment in uncovered/unprotected areas or in direct sunlight for
prolonged periods of time

Loading Capacity
Crates are rated to hold up to 30 kg. Occupational Health & Safety regulations recommend 25 kg.
Please don’t overfill crates – lids should close easily and must never be forced down.

Stacking & Nesting
Full crates: stack maximum 4 high
Empty crates: open lids and carefully nest into each other – up to 15 high

Delivery & Collection

For all orders (Except our commercial Office crate packages) over $130 delivery & collection is free within 20kms of the depot. Please note a collection and delivery fee of $90 each applies to collections and deliveries made in the CBD areas due to difficulty of access and parking restrictions.

Return of Crates
Please return crates in the same condition you received them.
Before returning crates please make sure that:
All labels are removed
All crates are dry, empty and clean (free of stains, smears, liquids or rubbish)
A fee of $2.50 per crate will be applied, should cleaning be required